Holistic FrameWork

1. Introduction

At Holistic FrameWork, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines the conditions under which we offer refunds for purchases made through our website or in person at our exhibitions and events.

We understand that situations may arise where a refund is necessary, and we aim to handle these cases fairly and transparently. Please read this policy carefully to understand your rights and our obligations regarding refunds.

2. Products and Services Covered

This Refund Policy applies to the following categories of products and services:

• Physical Artwork: Original paintings, sculptures, prints, and other physical art pieces
• Digital Products: Digital art files, educational content, and downloadable resources
• Courses and Workshops: Online and in-person art courses, workshops, and educational programs
• Memberships and Subscriptions: Art club memberships and subscription-based services
• Event Tickets: Tickets for exhibitions, gallery openings, and special events

Each category may have specific refund conditions as detailed in the relevant sections below.

3. Refund Conditions for Physical Artwork

3.1 Damaged or Defective Items

If you receive artwork that is damaged upon delivery or has manufacturing defects:

• Contact us within 48 hours of receiving the item
• Provide photographs clearly showing the damage or defect
• We will arrange for a replacement or full refund, including shipping costs

3.2 Return of Undamaged Artwork

For artwork that you wish to return for reasons other than damage or defects:

• Contact us within 14 days of receiving the artwork
• The artwork must be in its original condition and packaging
• Custom-commissioned artworks are not eligible for return unless there are significant deviations from the agreed specifications
• Return shipping costs are the responsibility of the customer
• A restocking fee of 15% may apply for returns without defects

3.3 Limited Edition Prints

For limited edition prints:

• Same conditions apply as for other physical artwork
• Certificate of authenticity must be returned with the print
• Prints with visible handling damage are not eligible for refund

4. Refund Conditions for Digital Products

Due to the nature of digital products, refunds are generally not provided once the digital content has been accessed or downloaded. However:

• If you are unable to access or download your digital purchase, contact us within 7 days
• If the digital product does not match the description or has technical issues, contact us within 7 days with details of the problem
• We will either resolve the issue, provide a replacement, or issue a refund at our discretion

5. Refund Conditions for Courses and Workshops

5.1 Online Courses

For online courses and educational content:

• 14-day money-back guarantee from the date of purchase if you are not satisfied with the course
• Refund requests must be submitted before completing more than 30% of the course content
• Include specific reasons for your dissatisfaction when requesting a refund

5.2 In-Person Workshops

For in-person workshops and classes:

• Full refund if cancellation is made at least 14 days before the scheduled date
• 50% refund if cancellation is made 7-13 days before the scheduled date
• No refund for cancellations less than 7 days before the scheduled date
• Workshop credit (valid for 6 months) may be offered instead of a refund
• If we cancel a workshop, you will receive a full refund or the option to transfer to another date

6. Refund Conditions for Memberships and Subscriptions

For recurring memberships and subscription services:

• Annual memberships may be refunded on a prorated basis within the first 30 days
• Monthly subscriptions can be canceled at any time, but refunds are not provided for the current billing cycle
• No refunds for any membership benefits already used (downloads, discounts, event access)
• To cancel a subscription, log into your account or contact our customer service at least 3 business days before the next billing date

7. Refund Conditions for Event Tickets

For tickets to exhibitions, gallery openings, and special events:

• Full refund if cancellation is made at least 7 days before the event
• No refund for cancellations less than 7 days before the event, but tickets may be transferred to another person
• If we cancel or reschedule an event, you will receive a full refund or the option to attend the rescheduled event
• No refunds for missed events

8. Refund Process and Timeframes

8.1 How to Request a Refund

To request a refund:

1. Contact our customer service team at [email protected] or call +440843425784
2. Provide your order number, purchase date, and the specific items for which you are requesting a refund
3. Explain the reason for your refund request
4. Include any relevant documentation (photos of damaged items, etc.)
5. For physical items, await instructions on return shipping if applicable

8.2 Refund Processing Timeframes

Once your refund is approved:

• For credit card payments: Refunds will be processed within 5-10 business days, though it may take your bank additional time to post the credit to your account
• For payment services (PayPal, etc.): Refunds will typically appear in your account within 3-5 business days
• For bank transfers: Refunds may take 7-14 business days to process
• For returns requiring inspection: Add 3-5 business days for our team to inspect returned items before processing the refund

9. Exceptions and Special Circumstances

The following situations have special considerations:

• Force Majeure: In cases of events beyond our control (natural disasters, pandemics, etc.), we may extend refund periods or offer alternatives to monetary refunds
• Promotional Items: Products purchased with special discounts or as part of promotions may have modified refund policies, which will be specified at the time of purchase
• Gift Purchases: Refunds for gifts will be issued to the original purchaser unless a gift receipt is provided
• Discontinued Products: For discontinued products that cannot be replaced, only monetary refunds will be offered

10. Non-Refundable Items and Services

The following items and services are generally not eligible for refunds:

• Custom-commissioned artwork, unless it significantly deviates from the agreed specifications
• Digital products after download or access
• Gift cards and store credits
• Shipping and handling fees (except in cases of our error or damaged delivery)
• Membership benefits already used
• Services already performed

11. Contact Information for Refund Inquiries

If you have questions about our refund policy or need assistance with a refund request, please contact us through one of the following channels:

• Email: [email protected]
• Phone: +440843425784 (Monday-Friday, 9am-5pm GMT)
• Mail: Holistic FrameWork, 3 Maisie Parkway, Leahland AB31 4DX, United Kingdom
• Contact Form: Available on our Contact page

We strive to respond to all refund inquiries within 2 business days.

12. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date.

Any changes to this policy will apply only to purchases made after the revised policy is posted. Purchases made before policy changes will be subject to the policy in effect at the time of purchase.

13. Legal Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union or the United Kingdom, you may have additional rights under local consumer protection laws.